Terms of Service

Welcome to NEST. Please read these Terms of Service (“TOS”) and Honor Code prior to registering for an account on www.nest.emfundi.com or using any portion of the NEST website or mobile applications (collectively, the “NEST Site,” which consists of all content and pages located within the www.nest.emfundi.com web domain and all NEST mobile applications), including accessing any course material, chat rooms, or other electronic services. These TOS and the Honor Code that follows are agreements (the “Agreements”) between you and Emfundi PTY LTD. By using the NEST Site, you accept and agree to be legally bound by the Agreements, whether or not you are a registered user. Please also read the Privacy Policy for the NEST Site before you use any portion of the NEST Site. The Privacy Policy describes how your personal data is collected and processed when you use the NEST Site. If you do not understand or do not wish to be bound by the terms of the Agreements or Privacy Policy, you should not use the NEST Site.

NEST reserves the right to modify these TOS at any time without advance notice. Any changes to these TOS will be effective immediately upon posting on this page, with an updated effective date. By accessing the NEST Site after any changes have been made, you signify your agreement on a prospective basis to the modified TOS and all of the changes. Be sure to return to this page periodically to ensure familiarity with the most current version of these TOS.

Any version of these TOS in a language other than English is provided for convenience and you understand and agree that the English language version will control if there is any conflict.

These TOS are organized as follows:

• Rules for online conduct
• Strictly prohibited items
• User accounts
• Your right to use content on the NEST Site
• User postings
• Certificates and other products & services
• Digital Millennium Copyright Act
• Disclaimers of Warranty / Limitations of Liabilities
• Indemnification
• Additional Terms

Rules for Online Conduct

You agree that you are responsible for your own use of the NEST Site and for your User Postings. “User Postings” means all content submitted, posted, published, or distributed on the NEST Site by you or other users of the NEST Site, including but not limited to all forum posts, wiki edits, notes, questions, comments, videos, and file uploads. You agree that you will use the NEST Site in compliance with these Agreements, and all applicable local, state, national and international laws, rules and regulations, including copyright laws, any laws regarding the transmission of technical data exported from your country of residence, and all South Africa export control laws.

As a condition of your use of the NEST Site, you will not use the NEST Site in any manner intended to damage, disable, overburden, or impair any NEST server or the network(s) connected to any NEST server or to interfere with any other party’s use and enjoyment of the NEST Site. You may not attempt to gain unauthorized access to the NEST Site, other accounts, computer systems, or networks connected to any NEST server through hacking, password mining, or any other means. You may not obtain or attempt to obtain any materials or information stored on the NEST Site, its servers, or associated computers through any means not intentionally made available through the NEST Site. If you are a registered user, you will not share your password or let anyone else access or compromise your account.

Furthermore, you agree not to scrape, or otherwise download in bulk, any NEST Site content, including but not limited to a list or directory of users on the system, User Postings or user information, online textbooks, course materials, or trademarks and logos. You agree not to misrepresent or attempt to misrepresent your identity while using the NEST Site (although you are welcome and encouraged to use an anonymous username in the forums and to act in a manner that keeps your identity concealed).

Strictly Prohibited Items

THE FOLLOWING ITEMS ARE STRICTLY PROHIBITED ON THE NEST SITE:

• Content that defames, harasses or threatens others;
• Content that discusses illegal activities with the intent to commit them;
• Content that infringes another’s intellectual property, including, but not limited to, copyrights or trademarks;
• Profane, pornographic, obscene, indecent or unlawful content;
• Advertising or any form of commercial solicitation;
• Content related to partisan political activities;
• Viruses, trojan horses, worms, time bombs, corrupted files, malware, spyware, or any other similar software that may damage the operation of another’s computer or property; and
• Content that contains intentionally inaccurate information or that is posted with the intent of misleading others (this list, collectively, “Strictly Prohibited Items”).

You may not submit, post, publish, share, or otherwise distribute any of the above Strictly Prohibited Items on or via the NEST Site.

User Accounts

In order to create a user account, you must provide your full name, an email address, your country or region of residence, a public username, and a user password. You agree that you will never divulge or share access or access information for your user account with any third party for any reason. In setting up your user account, you may be prompted to enter additional optional information (e.g., your year of birth). You represent that all information provided by you is accurate and current. You agree to maintain and update your information to keep it accurate and current.

We care about the confidentiality and security of your personal information. Please see the Privacy Policy for more information about the collection and use of data on the NEST Site.

Your Right to use Content on the NEST Site

Unless indicated as being in the public domain, the content on the NEST Site is protected by South Africa and foreign copyright laws. Unless otherwise expressly stated on the NEST Site, the texts, exams, video, images, and other instructional materials provided with the courses and programs offered on the NEST Site are for your personal use in connection with those courses and programs only. Certain reference documents, digital textbooks, articles, and other information on the NEST Site are used with the permission of third parties, and use of that information is subject to certain rules and conditions, which will be posted along with the information. By using the NEST Site, you agree to abide by all such rules and conditions. You agree to retain all copyright and other notices on any content you obtain from the NEST Site. All rights in the NEST Site and its content, if not expressly granted, are reserved.

Use for Personalization and Pedagogical Improvements.

Our goal is to provide current and future visitors to the NEST Site with the best possible educational experience. To further this goal, we sometimes present different users with different versions of course materials and software. We do this to personalize the experience to the individual learner (to assess the learner’s level of ability and learning style, and present materials best suited to the learner), to improve our understanding of the learning process, and to evaluate and improve the effectiveness of our course materials, payment models, platform features, and offerings. We may publish or otherwise publicize results from this process, but, unless otherwise permitted under the Privacy Policy, those publications or public disclosures will not include your personal information.

User Postings

User Postings Representations and Warranties.

By submitting or distributing your User Postings, you affirm, represent, and warrant (1) that you have the necessary rights, licenses, consents, and/or permissions to reproduce and publish the User Postings and to authorize NEST and its users to reproduce, modify, publish, and otherwise use and distribute your User Postings in a manner consistent with the licenses granted by you below, and (2) that neither your submission of your User Postings nor the exercise of the licenses granted below will infringe or violate the rights of any third party. You, and not NEST, are solely responsible for your User Postings and the consequences of posting or publishing them.

License Grant to NEST and the Members.

By submitting or distributing your User Postings, you hereby grant to NEST and the Members (as described below) a worldwide, non-exclusive, transferable, assignable, sub licensable, fully paid-up, royalty-free, perpetual, irrevocable right and license to host, transfer, display, perform, reproduce, modify, distribute, redistribute, relicense, and otherwise use, make available, and exploit your User Postings, in whole or in part, in any form and in any media formats and through any media channels (now known or hereafter developed).

CERTIFICATES AND OTHER PRODUCTS & SERVICES

Generally.

From time to time, NEST and the colleges, universities, and other institutions providing courses and programs on the NEST Site (collectively, the “Members”) may offer services and products for a fee (for example, course and program certificates). For anything that you choose to purchase on the NEST Site, you agree to pay all applicable fees when due. As described in the Privacy Policy, the processing of your payment information is done by a third-party payment vendor, and you will be routed to a secure payment flow controlled by that vendor to complete the payment transaction. Once your payment transaction is completed, an NEST confirmation page will be displayed, and you will receive a confirmation email with your name, order number, and the payment amount. Please retain this email for your records as this information will be required if you seek a refund from NEST, as described below.

Certificates.

NEST and the Members may offer Verified Certificates of Achievement for courses (a “Verified Certificate”) or certificates for programs for learners who, in the Members’ judgment, have satisfactorily demonstrated mastery of the course or program material. Certificates will be issued by NEST under the name of the underlying Member(s) from where the course or program originated. The decision whether a certificate will be awarded to a given learner will be solely within the discretion of the awarding Member.

Subject to the foregoing, you will be required to pay a fee and complete the ID verification process for Verified Certificates. In order to authenticate your identity for a Verified Certificate, you will be prompted to take a webcam photo of yourself, as well as a photo of an acceptable form of photo ID (described below). Although these items are collected by NEST in accordance with these TOS and the Privacy Policy, you should be aware that the actual authentication of your identity is performed by an NEST third-party service provider and this information will be used only for the purpose of verifying your identity. Acceptable forms of photo ID’s are:

• Government or State-issued driver’s license
• Passport
• National ID card
• State or Province ID card (including cards issued by motor vehicle agencies)

In order to be accepted by NEST, your photo ID must:

• Contain your full name exactly (excluding hyphens, accents, and spaces);
• Contain a relatively current photograph of yourself;
• Be an original document; photocopied documents cannot be accepted; and
• Be current and valid; expired documents cannot be accepted.

Unfortunately, if you do not possess a photo ID meeting the criteria described above, NEST is unable to provide you with a Verified Certificate at this time.

Refunds.

Certificates and other purchases on the NEST Site may be eligible for a refund for a period of time (in each case, the “Refund Period”). The applicable Refund Period for some products and services are described below. To receive a refund during the Refund Period, simply unenroll from the course and the refund will be processed automatically. Refunds will be credited to the payment account used for the purchase and may take up to two billing cycles to process. If the applicable Refund Period for a purchase has passed, but you believe a refund is warranted, please submit a support ticket via the Contact us form.

• Verified Certificate Track:
  To receive a refund with respect to your enrollment in the verified certificate track of a course, you have a period of 14 days after your payment or 14 days after your course starts (up to six months after your payment) whichever occurs later, during which you may withdraw or unenroll from the course by clicking on the unenroll link on the learner dashboard.
• Professional Education Courses:
  To receive a refund with respect to your enrollment in a Professional Education course, you have a period of 2 days after your payment or 2 days after the course starts (up to six months after your payment) whichever occurs later to unenroll from the course by clicking on the unenroll link on the learner dashboard.

Coupon codes and other course entitlements are subject to expiration and any other conditions stated at the time of purchase.

No Other Enrollment.

Solely as a result of enrolling in or completing a course or program provided by a Member through NEST: (1) you will not be an applicant for admission to, or enrolled in, any degree or other credit- or credential-bearing program of such Member; and (2) you will not be entitled to use any of the resources of such Member beyond the online courses or programs provided on the NEST Site and will not be eligible to receive student privileges or benefits provided to students enrolled in degree or other credit- or credential-bearing programs of the Member.

Digital Millennium Copyright Act

Copyright owners who believe their material has been infringed on the NEST Site should contact NEST’s designated copyright agent at info@emfundi.com

Notification must include:

• Identification of the copyrighted work, or, in the case of multiple works at the same location, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity. You must include sufficient information for us to locate the material (e.g., URL, IP address, computer name).
• Information for us to be able to contact the complaining party (e.g., email address, phone number).
• A statement that the complaining party believes that the use of the material has not been authorized by the copyright owner or an authorized agent.
• A statement that the information in the notification is accurate and that the complaining party is authorized to act on behalf of the copyright owner.

Disclaimers of Warranty / Limitations of Liabilities

THE NEST SITE AND ANY INFORMATION, CONTENT OR SERVICES MADE AVAILABLE ON OR THROUGH THE NEST SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND (EXPRESS, IMPLIED OR OTHERWISE), INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT INSOFAR AS ANY SUCH IMPLIED WARRANTIES MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW.

NEST AND THE NEST PARTICIPANTS (AS DEFINED BELOW) DO NOT WARRANT THAT THE NEST SITE WILL OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER, THAT THE NEST SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE COURSES OR CONTENT PROVIDED WILL MEET YOUR NEEDS OR EXPECTATIONS. NEST AND THE NEST PARTICIPANTS ALSO MAKE NO WARRANTY ABOUT THE ACCURACY, COMPLETENESS, TIMELINESS, OR QUALITY OF THE NEST SITE OR ANY COURSES OR CONTENT, OR THAT ANY PARTICULAR COURSES OR CONTENT WILL CONTINUE TO BE MADE AVAILABLE. “NEST PARTICIPANTS” MEANS MEMBERS, THE ENTITIES PROVIDING INFORMATION, CONTENT, OR SERVICES FOR THE NEST SITE, THE COURSE INSTRUCTORS, AND THEIR STAFFS.

USE OF THE NEST SITE, AND THE CONTENT AND SERVICES OBTAINED FROM OR THROUGH THE NEST SITE, IS AT YOUR OWN RISK. YOUR ACCESS TO OR DOWNLOAD OF INFORMATION, MATERIALS, OR DATA THROUGH THE NEST SITE OR ANY REFERENCE SITES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF SUCH MATERIAL OR DATA, UNLESS OTHERWISE EXPRESSLY PROVIDED FOR IN THE PRIVACY POLICY.

User Postings Disclaimer.

You understand that when using the NEST Site you will be exposed to User Postings from a variety of sources and that neither NEST nor the NEST Participants are responsible for the accuracy, usefulness, reliability or intellectual property rights of or relating to such User Postings. You further understand and acknowledge that you may be exposed to User Postings that are inaccurate, offensive, defamatory, indecent or objectionable and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against NEST or any of the NEST Participants with respect thereto. Neither NEST nor any of the NEST Participants endorse any User Postings or any opinion, recommendation or advice expressed therein. Neither NEST nor any of the NEST Participants have any obligation to monitor any User Postings or any other user communications through the NEST Site.

However, NEST reserves the right to review User Postings and to exercise its sole discretion to edit or remove, in whole or in part, any User Posting at any time and for any reason, or to allow the NEST Participants to do so. Without limiting the foregoing, upon receiving notice from a user or a content owner that a User Posting allegedly does not conform to these TOS, NEST may investigate the allegation and determine in its sole discretion whether to remove the User Posting, which it reserves the right to do at any time and without notice.

Third-Party Services; Links to Other Websites.

The NEST Site and individual courses may be integrated with third-party services or include hyperlinks to websites maintained or controlled by third parties. NEST and the NEST Participants are not responsible for and do not routinely screen, approve, review or endorse the contents of or use of any of the products or services that may be offered by such third parties. If you decide to access any third-party services or linked third-party websites, you do so at your own risk.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NEITHER NEST NOR ANY OF THE NEST PARTICIPANTS WILL BE LIABLE TO YOU FOR ANY LOSS OR DAMAGES, EITHER ACTUAL OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE, OR YOUR (OR ANY THIRD PARTY’S) USE OF OR INABILITY TO USE THE NEST SITE, OR YOUR PLACEMENT OF CONTENT ON THE NEST SITE, OR YOUR RELIANCE UPON INFORMATION OBTAINED FROM OR THROUGH THE NEST SITE, WHETHER YOUR CLAIM IS BASED IN CONTRACT, TORT, STATUTORY OR OTHER LAW.

IN PARTICULAR, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER NEST NOR ANY OF THE NEST PARTICIPANTS WILL HAVE ANY LIABILITY FOR ANY CONSEQUENTIAL, INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE AND WHETHER OR NOT NEST OR ANY OF THE NEST PARTICIPANTS HAS BEEN NEGLIGENT OR OTHERWISE AT FAULT (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, ERRORS, LOSS OF PROFITS, LOSS OF DATA, OR INTERRUPTION IN AVAILABILITY OF DATA).

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to defend, hold harmless, and indemnify NEST and the NEST Participants, and their respective subsidiaries, affiliates, officers, faculty, students, fellows, governing board members, agents and employees from and against any third-party claims, actions, or demands arising out of, resulting from or in any way related to your use of the NEST Site, including any liability or expense arising from any and all claims, losses, damages (actual and consequential), suits, judgments, litigation costs, and attorneys’ fees, of every kind and nature. In such a case, NEST or the applicable NEST Participant will provide you with written notice of such claim, suit, or action.

Additional Terms

Termination Rights; Discontinuation of Courses and Content.

You agree that NEST, in its sole discretion, may terminate your use of the NEST Site or your participation in it, for any reason or no reason, upon notice to you. It is NEST’s policy to terminate in appropriate circumstances the accounts of users of the NEST Site who are repeat copyright infringers. NEST and the NEST Participants reserve the right at any time in their sole discretion to cancel, delay, reschedule or alter the format of any course offered through NEST, or to cease providing any part or all of the NEST Site content or related services, and you agree that neither NEST nor any of the NEST Participants will have any liability to you for such an action. If you no longer desire to participate in the NEST Site, you may terminate your participation at any time. The rights granted to you hereunder will terminate upon any termination of your right to use the NEST Site, but the other provisions of the Agreements will survive any such termination.

Entire Agreement.

The Agreements constitute the entire agreement between you and NEST with respect to your use of the NEST Site, superseding any prior agreements between you and NEST regarding your use of the NEST Site.

Waiver and Severability.

The failure of NEST to exercise or enforce any right or provision of the Agreements shall not constitute a waiver of such right or provision. If any provision of the Agreements is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision and the other provisions of the Agreements shall remain in full force and effect.

Choice of Law/Forum Selection.

You agree that the Agreements and any claim or dispute arising out of or relating to the Agreements or any content or service obtained from or through the NEST Site will be governed by the laws of South Africa, excluding its conflicts of law provisions. You agree that all such claims and disputes will be heard and resolved exclusively in the courts located in and serving Johannesburg, Gauteng, RSA. You consent to the personal jurisdiction of those courts over you for this purpose, and you waive and agree not to assert any objection to such proceedings in those courts (including any defense or objection of lack of proper jurisdiction or venue or inconvenience of forum).

Effective Date:

June 1, 2020.

Honor Code

Collaboration Policy

By enrolling in a course on NEST, you are joining a special worldwide community of learners. The aspiration of NEST is to provide anyone with an internet connection access to courses from the best universities and institutions in the world and to provide our learners the best educational experience internet technology enables. You are a part of the community that will help NEST achieve this goal. NEST depends upon your motivation to learn the material and to do so with honesty and academic integrity. In order to participate in NEST, you must agree to the Honor Code below and any additional terms specific to a course or program. This Honor Code, and any additional terms, will be posted on each course website.

Honor Code Pledge

By enrolling in an NEST course or program, I agree that I will:

• Complete all tests and assignments on my own, unless collaboration on an assignment is explicitly permitted.
• Maintain only one user account, unless NEST has approved the use of a separate user account in connection with an employer-sponsored or university-sponsored program.
• Not let anyone else use my username and/or password.
• Not engage in any activity that would dishonestly improve my results, or improve or hurt the results of others.
• Not post answers to problems that are being used to assess learner performance.

Violations

If you are found in violation of the Terms of Service or Honor Code, you may be subject to one or more of the following actions:

• Receiving a zero or no credit for an assignment;
• Having any certificate earned in the course or program withheld or revoked;
• Being unenrolled from a course or program; or
• Termination of your use of the NEST Site.
• Additional actions may be taken at the sole discretion of NEST and NEST Member course providers.

No refunds will be issued in the case of any corrective action for such violations.

Honor Code violations will be determined at the sole discretion of NEST Members. You will be notified if a determination has been made that you have violated this Honor Code and you will be informed of the corresponding action to be taken as a result of the violation.

Changing the Honor Code

Please note that we review and may make changes to this Honor Code from time to time. Any changes to this Honor Code will be effective immediately upon posting on this page, with an updated effective date. By accessing the NEST Site after any changes have been made, you signify your agreement on a prospective basis to the modified Honor Code and any changes contained therein. Be sure to return to this page periodically to ensure familiarity with the most current version of this Honor Code.

Effective Date:

June 1, 2020.

Privacy Policy

NEST and each Member that provides courses through the NEST Site care about the confidentiality and security of your information. This Privacy Policy applies to information that NEST collects through the NEST Site when you interact with NEST, with Members, with other users, and generally with the NEST Site.

Your information is received and controlled by NEST according to this Privacy Policy when you sign up for an NEST account or otherwise use the NEST Site.

★ NEST is solely and independently responsible for its own privacy practices. No Member is responsible for NEST’s privacy practices.

If you enroll in a course offered by a Member through the NEST Site, information about you and your activity in the course is received and controlled also by that Member as described in this Privacy Policy.

★ Each Member is solely and independently responsible for its own privacy practices. No Member is responsible for another Member’s privacy practices. Also, NEST is not responsible for any Member’s privacy practices.

If you do not accept the terms of this Privacy Policy, then please do not access, browse, or register for the NEST Site or enroll in any courses. If you choose not to provide certain information required to provide you with various products and services offered on the NEST Site, then you may not be able to establish a user account or obtain those products or services.

Any version of this Privacy Policy in a language other than English is provided for convenience and you understand and agree that the English language version will control if there is any conflict.

This Privacy Policy is organized as follows:

• Information that NEST collects from you (including Personal Information)
• Cookies and Tracking Technologies on the NEST Site
• How your information is used
• How your information is shared
• How to manage your Personal Information
• Storage & Security
• Privacy Policy updates
• Contact information
• Glossary

INFORMATION THAT NEST COLLECTS FROM YOU (INCLUDING PERSONAL INFORMATION)

NEST directly collects information when you:

• sign up for an NEST user account and create an NEST user profile;
• enroll and participate in online courses;
• purchase a product or service (for example, Verified Certificates);
• send email messages to NEST (including messages to learner support);
• participate in user surveys; and
• participate in public forums, webinars, and other interactive experiences on the NEST Site.

NEST also indirectly collects usage information about your visit to the NEST Site, as explained in the section below titled Cookies and Tracking Technologies.

NEST does not itself collect or store financial account numbers or identification issued by a governmental entity, employer, or other authority. Instead, if you choose to make a purchase on the NEST Site, for example a Verified Certificate, you will be directed to NEST’s third-party payment processor and NEST’s third-party ID verification service provider. If you do not wish to submit the required authentication or payment information, then you will not be able to obtain a certificate via the NEST Site.

NEST requires your Personal Information only in limited circumstances when you:

• sign up for an NEST user account (name, username, email address);
• purchase a Verified Certificate (so that NEST’s third-party vendor can authenticate your identity) or other product or service (so that NEST’s third-party vendor can process payment);
• participate in remote proctoring or other course facilitation processes (so that NEST’s third-party vendor can monitor and assess the integrity of your course activity); or
• earn a Verified Certificate (the certificate will have your name on it).

To the extent that NEST associates the information that NEST collects directly or indirectly with an individual (for example, you), the association is based on Personal Information in your account profile.

You may voluntarily choose to share additional Personal Information on the NEST Site, for example:

• in your NEST account profile (and you may display a limited or full profile to other NEST Site users);
• when participating in a course, forum, webinar, or other interactive experience on the NEST Site (noting that in some cases, this information is shared with a third party that provides tools or other assistance for the NEST Site or a course).

NEST encourages you to use discretion before voluntarily sharing additional Personal Information on the NEST Site. (If you later choose to delete your NEST account, deletion of your Personal Information will be subject to the process and limits outlined below.)

Members do not receive your Personal Information unless and until you enroll in a course. If you enroll in a course, the Member that offers the course will receive Personal Information from your NEST account profile plus the information that NEST collects about your activity and performance in the course in which you enrolled.

COOKIES AND TRACKING TECHNOLOGIES ON THE NEST SITE

Like many companies, NEST uses Cookies and other common Tracking Technologies on the NEST Site and in email communications to help NEST better understand your use and needs of the NEST Site, current and future NEST-related products and services, and how NEST and Members can improve. For example:

• based on your cookie settings, NEST tracks information indicating, among other things, which pages of the NEST Site were visited, the order in which they were visited, when they were visited, and which hyperlinks and other user interface controls were used;
• NEST may log the IP address, operating system, and browser software (including mobile use and device type when you use NEST native mobile apps) you used when accessing the NEST Site, and NEST may be able to determine from an IP address your Internet Service Provider and the geographic location of your point of connectivity; and
• NEST may track and collect information from emails that NEST sends to you, for example whether you opened the email or clicked on any links from the email.

NEST also partners with third parties to help us track and understand your activity on the NEST Site, how you interact with NEST’s social media, and how you find or may be referred to the NEST Site. Individual Members may separately use Tracking Technologies within their courses and email communications to understand your activity within a course and how you find or may be referred to a course on the NEST Site.

NEST and Members use Cookies and other Tracking Technologies for the following purposes:

• when necessary for system administration, security, and integrity to ensure the NEST Site works properly for you. Without these technologies, the NEST Site may not function correctly;
• to enable analytics, performance and functionality, to help NEST and Members gather information about how visitors use the NEST Site and monitor NEST Site performance, and to enhance your experience by recognizing and remembering whether you have visited the NEST Site before and may have any personal preferences; and
• to support marketing by enabling NEST and Members to deliver content relevant to your interests on the NEST Site and third-party sites based on how you interact with NEST or Member advertisements or content. NEST and Members use “first-party” cookies, which means cookies served by NEST or an individual Member, and also “third-party” cookies, which means cookies served by third parties that help NEST and Members track this information.

You have some options for managing Cookies and other Tracking Technologies. These include:

• Modifying your browser settings: You should be able to control how and whether your web browser accepts Cookies by adjusting its privacy and security settings. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new Cookies, how to receive notification of new Cookies, and how to disable existing Cookies. If you reject NEST’s Cookies, many functions and conveniences of the NEST Site may not work properly.
• Opting-out of certain third-party tracking and advertising: Some of the third parties used by NEST or a Member for Cookies and Tracking Technologies offer the ability to opt-out from their tracking by following processes described on their websites. 

HOW YOUR INFORMATION IS USED

NEST and Members use information, including Personal Information, to carry out the following purposes:

• Operate and improve the NEST Site – This includes creating and improving features that support the NEST community and enable NEST Site usage at scale. This also includes personalizing the NEST Site, so your learning experience is tailored to your interests and needs.
• Create, administer, provide, and teach courses – This includes creating and improving the delivery of massive open online courses and programs on NEST. This also includes personalizing courses, so your learning experience is tailored to your interests and needs, and assessing your performance and awarding certificates.
• Offer and improve products and services – This includes enabling you to navigate the NEST Site, to enroll and participate in courses and programs on the NEST Site, to learn effectively in such courses and programs, and to purchase or obtain products and services on the NEST Site such as Verified Certificates.
• Develop and maintain the security and performance of the NEST Site – This includes tracking NEST Site outages and creating software solutions, detecting violations of the Terms of Service, and monitoring uses, misuses, and potential misuses of the NEST Site.
• Communicate with you – This includes answering your course and platform questions, notifying you of course and NEST Site maintenance and updates, marketing to you about course offerings, programs, news, and related products and services of NEST or NEST affiliates, and as permitted under applicable law, sending you communications about products or services of selected business partners that may be of interest to you.
• Support scientific research including, for example, in the areas of cognitive science and education – This includes collaborating to enable and conduct research about how learners access and master course materials online, with the goal of improving course outcomes.
• Track NEST Site usage against goals and mission – This includes performing analytics to evaluate access to and performance in courses and course-related products and services and to report aggregate usage information (not Personal Information) to business partners and external audiences.
• Exercise, enforce, and comply with legal rights and obligations – This includes responding to subpoenas, court orders, or other legal process; and investigating, preventing, or taking action regarding illegal activities, suspected fraud, security or technical issues, or to protect the rights, property, or safety of NEST, Members, or others, and as otherwise required by applicable law.

NEST or a Member may also seek your consent for additional uses of information, including Personal Information, and will use it only for the purpose described to you. All use of Personal Information is subject to applicable law.

HOW YOUR INFORMATION IS SHARED

NEST and Members share information, including Personal Information, with third parties for the following purposes:

• With service providers, contractors, and other third parties that help carry out the uses described above – NEST requires third parties to: (1) abide by this Privacy Policy and applicable law; (2) handle Personal Information in a confidential manner and maintain adequate security; and (3) use Personal Information only as needed to fulfill the relevant purpose(s). In some cases, the NEST Site and individual courses are integrated with third-party services or contain links to websites published by third parties, including other content providers as well as service providers. These third parties are responsible for their own privacy practices, so you should pay attention anytime you are redirected to a third-party website and be sure to review its privacy policy.
• With other learners in courses that you take and with other visitors to the NEST Site, to create an interactive learning environment, support class participation, and share course information – This includes sharing comments, coursework, or other information or content that you submit to a portion of the NEST Site designed for viewing by other class members or for public communication. This also includes providing opportunities for you to communicate with other users who may have similar interests or educational goals, for instance, recommending specific study partners or connecting potential student mentees and mentors. In such cases, NEST and each Member that offers a course in which you enrolled may use all information collected about you to determine who might be interested in communicating with you, but will only provide others your username (for clarity, no disclosure of your real name or email address).
• With employers, government programs, institutions, or other enterprises that sponsor your enrollment in a course for training or other educational purposes – If an entity pays for or otherwise sponsors your Verified Certificate or course participation, NEST will share information with the entity as needed to confirm your enrollment, participation, progress, and completion status in that course.
• With affiliates of NEST or a Member, or with successors in the event of a merger, acquisition, or reorganization, for their use consistent with this Privacy Policy.

NEST or a Member may also seek your consent for additional disclosures of information, including Personal Information, and will share it only as described to you. In addition, NEST or a Member may share with the public and with third parties, including but not limited to researchers and business partners, information and Personal Information that is de-identified or aggregated in a manner that does not personally identify you.

HOW TO MANAGE YOUR PERSONAL INFORMATION

You can manage your Personal Information through learner features on the NEST Site and requests to the NEST learner support team. If your request involves information controlled by a Member, NEST learner support will notify and coordinate with the appropriate Member to address your request. NEST will provide support to the extent required by applicable law (for example, learners in the European Union) and more broadly when possible, as a courtesy in our sole discretion. NEST will notify you in the event that NEST is unable to meet a request that is not legally required. Similarly, Members will only be obligated to comply with requests to the extent legally required, but may choose to comply with other requests in their sole discretion.

Access and correct your Personal Information

Much of your Personal Information is available in your NEST account. Your name, email address, and other identifiable profile information is editable through the profile settings in your NEST account except as noted below. Your account dashboard lists all current and archived courses in which you have enrolled and includes links to any Verified Certificates you may have earned. The dashboard also contains copies of your answers and other participation and performance in courses. Please contact NEST learner support to access and update this or other information. If your request involves information controlled by a Member, NEST learner support will notify the appropriate Member of your request.

Exceptions:

• Usernames cannot ever be changed. This is an NEST system restriction. Because usernames identify you in courses and elsewhere on the NEST Site, NEST encourages you to use discretion in choosing your username. If you want to protect your identity, do not use your real name or a name identifiable to you as your username.
• NEST does not track or index every time or every place on the NEST Site when or where a learner may volunteer Personal Information, so neither NEST nor Members will be able to help you locate or manage all such instances. NEST encourages you to use discretion before volunteering Personal Information on the NEST Site.

Restrict or object to the processing of Personal Information

If you want to manage emails and other communications to you, you may update your preferences in your NEST account dashboard, follow the steps described in links at the bottom of email messages, or contact NEST learner support. You may object to, or request that NEST or a Member stop, its use of your Personal Information for other purposes by contacting the NEST learner support team. If your request involves information controlled by a Member, NEST learner support will notify the appropriate Member of your request. Please note that if you choose to restrict NEST’s or a Member’s ability to process Personal Information, and the processing is otherwise required to provide you with various services and products offered on the NEST Site, you may not be able to establish an NEST user account or enroll for a course, and NEST or a Member may not be able to provide you with those services or products.

Delete account and Personal Information

To request deletion of your NEST account and Personal Information, you should click the button labeled “Delete my account” in your NEST account settings. Because deletion on the NEST system is a permanent action and cannot be reversed, NEST may ask you to complete a process that aims to confirm your authority to manage the NEST account affected by your request.

With respect to your NEST account, NEST will permanently:

• deactivate your NEST account,
• remove the active profile,
• retire your username, and
• remove you from NEST email lists.

With respect to your Personal Information, NEST will permanently delete your NEST account profile Personal Information from the NEST Site.

As noted above, to the extent that NEST associates the information that NEST collects directly or indirectly with an individual (for example, you), the association is based on Personal Information in your NEST account profile. By erasing the Personal Information in your NEST account profile, the remaining information about your activity on the NEST Site will no longer be associated with you, except as noted below.

These changes will be applied to data stores that are used for operation of the NEST Site including course administration by Members. If you enrolled in any courses on the NEST Site, the NEST learner support team will share your request with the Members that offered those courses.

Exceptions:

• Deletion will not apply to historical activity logs or archives unless and until these logs and data naturally “age-off” the NEST system.
• NEST does not track or index every time or every place on the NEST Site when or where a learner may volunteer Personal Information, so neither NEST nor Members will be able to help you locate or manage all such instances. NEST encourages you to use discretion before voluntarily sharing your Personal Information on the NEST Site.
• NEST will archive course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education. These archives are used to produce encrypted research data packages for Members, and Personal Information may not be deleted from research data packages retained by Members.
• NEST and each applicable Member cannot always delete records of past interactions and transactions. For example, records relating to previous purchases on the NEST Site must be retained for financial reporting, audit, and compliance reasons.
• NEST and each Member will retain and use Personal Information as necessary to comply with its legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law.

Data retention

NEST will retain your Personal Information for as long as your account is active or as needed to provide you with services; to maintain a record of your transactions for financial reporting, audit, and compliance purposes; and to comply with NEST’s legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law. If you enroll in a Member’s course, such Member will also retain your Personal Information for as long as needed to provide you with services; to maintain a record of your transactions for financial reporting, audit, and compliance purposes; and to comply with its legal obligations, resolve disputes, enforce its agreements, and as otherwise permitted by applicable law. Upon your request that NEST deactivate your account and delete your information, NEST will follow the process described above, including without limitation archiving your course data (in a manner and to the extent permitted under applicable law) to serve its mission to enable scientific research on cognitive science and education. These archives will be used to produce encrypted research data packages for Members, and each such Member may also keep and use course data for scientific research.

STORAGE & SECURITY

NEST stores information, including Personal Information, on its own servers and also on servers of companies that NEST hires to provide services. Each Member also stores information, including Personal Information, on its own servers and/or on servers of companies that the Member hires to provide services. In each case, information may be stored in the United States and in other countries where NEST or a Member operates, and in countries where NEST and each Member’s respective service providers operate. If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you acknowledge that NEST and each Member may transfer, process and store your personal information in the United States and other countries, the privacy laws of which may be considered less strict than those of your region.

NEST controls its own copy of information collected through the NEST Site and has an information security program designed to protect information in its possession or control. This is done through a variety of privacy and security policies, processes, and procedures. NEST uses administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the information that it collects, receives, stores, or transmits. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure; and therefore, NEST cannot guarantee its absolute security. While NEST works hard to ensure the integrity and security of its network and systems, NEST cannot guarantee that its security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining information.

If NEST learns of a security breach involving its copy of your Personal Information, NEST may attempt to notify you electronically so that you may take appropriate protective steps. By using the NEST Site or providing Personal Information to NEST, you agree that NEST can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the NEST Site. If a security systems breach occurs, NEST may post a notice on the NEST homepage (www.nest.emfundi.com) or elsewhere on the NEST Site and may send an email to you at the email address associated with your NEST account. Depending on where you are located, you may have a legal right to receive notice of a security breach, involving your Personal Information, in writing.

If a Member learns of a security breach involving that Member’s copy of your Personal Information, the Member may attempt to notify you electronically so that you may take appropriate protective steps. By enrolling in a Member’s course on the NEST Site or providing Personal Information to the Member, you agree that the Member can communicate with you electronically regarding security, privacy, and administrative issues relating to your course enrollment and participation. If a security systems breach occurs, the affected Member may post a notice on the NEST site and/or send an email to you at the email address associated with your enrollment in the Member’s course on the NEST Site. Depending on where you are located, you may have a legal right to receive notice of a security breach, involving your Personal Information, in writing.

PRIVACY POLICY UPDATES

This Privacy Policy will be reviewed and updated from time to time. When changes are made, the Privacy Policy will be labeled as “Revised (date),” indicating that you should review the new terms, which will be effective immediately upon posting on this page, with an updated effective date. By accessing the NEST Site after any changes have been made, you accept the modified Privacy Policy and any changes contained therein. In case you miss the notification referenced above, be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

CONTACT INFORMATION

If you have privacy concerns, have disclosed data you would prefer to keep private, or would like to access the Personal Information that NEST maintains about you, please contact us at info@emfundi.com. 

GLOSSARY

Cookies are unique identifiers usually in the form of small data files placed on your device that send certain information about your activity on the NEST Site or in an email communication back to NEST or the authorized third party that served the cookie. NEST or third parties may also use Flash cookies.

NEST Site consists of all content and pages located within the www.nest.emfundi.com web domain and all NEST mobile applications.

Member is each educational institution or other leading global institution or entity that provides courses through the NEST Site.

Personal Information is information that specifically identifies you or that, when combined with other information, could be used to identify you.

Tracking Technologies are web beacons, clear gifs, pixels, and similar technologies that are also unique identifiers used to track your online activity but are not stored on your device.

Verified Certificate is a virtual certificate that shows that you have successfully completed your NEST course or program and verified your identity using your webcam and your acceptable form of photo ID.

Effective Date:

June 1, 2020